Returns & After-sales

Effective October 27, 2026

For assistance, contact support@kailee.store. Online payments are currently disabled; this policy applies when an order has been accepted.

Change-of-mind returns

Contact us within 30 days after delivery to request a return. Items should be unused, in their original condition, and securely packed with all included parts. Include your order number and reason for return. We will provide the return destination and instructions. Please do not send goods to the business contact address without first confirming the routing.

Personal-care and consumable goods

For hygiene and product-integrity reasons, change-of-mind returns of skincare, pantry goods, or other consumables must be unopened and unused with seals intact. This condition does not restrict remedies for defective, unsafe, incorrect, or misdescribed items.

Return costs

For a change-of-mind return, the customer pays reasonable return shipping. We do not charge a restocking fee. Original delivery charges are not normally refunded for a change-of-mind return, except where law requires otherwise. For a confirmed defective, incorrect, or transit-damaged item, we cover reasonable return shipping or provide another remedy without unnecessary return cost.

Damaged, incorrect, or defective goods

Please report a problem promptly, ideally within 7 days of delivery, with photographs of the item, packaging, and shipping label. This suggested reporting period does not limit statutory rights. Keep packaging until the issue is resolved. We will work with you on an appropriate replacement, repair where suitable, or refund, depending on the circumstances and your rights.

Refunds

We inspect returned goods promptly and explain any issue. Approved refunds are initiated to the original payment method within 7 business days after receiving and assessing the return or confirming a refund without return. Financial providers may take additional time to post funds. If a refund is delayed, contact us; we will provide its status. Required cancellation refunds are processed within applicable legal time limits.

Exchanges and cancellations

Contact us before dispatch to request cancellation; accepted cancellations of unshipped items receive a refund. After dispatch, use the return process. Exchanges depend on the requested item’s actual availability. We will confirm any additional cost before proceeding.

Your rights

This policy adds to, and does not replace, applicable rights for faulty, misdescribed, or undelivered goods. We do not require you to waive those rights as a condition of assistance.