Shipping & Delivery

Effective October 27, 2026

Current checkout status

Online payments are not enabled and delivery rates are not yet configured. The store is in setup. Contact support@kailee.store with the product and delivery destination for an availability check, shipping quote, and shipment estimate. No paid order is accepted until the full cost and fulfillment terms have been confirmed.

Shipping destinations and costs

Service availability, delivery charges, and estimated transit times depend on the destination, package size, and carrier. Any shipping, taxes, and additional charges must be disclosed before you commit to an order. International service and import charges require separate confirmation; do not assume a destination is supported merely because it appears in an address field.

Packing and dispatch

Fragile goods require protective packing. We provide the estimated shipment date before accepting an order. Tracking is supplied when available after dispatch. Transit estimates are not guaranteed arrival dates.

Delays and delivery issues

If we learn that shipment will miss the promised timeframe, we will notify you, provide an updated estimate, and request agreement to the delay or offer cancellation and a prompt refund for unshipped goods. If no shipment time was promised, applicable prompt-delivery rules still apply. Contact us about a missing package so we can investigate with the carrier and resolve it; a tracking scan alone does not remove your rights.

Address changes and damage

Check your address before confirming an order. Contact us immediately for corrections; changes after dispatch may depend on the carrier. For damage, retain the packaging, photograph the issue, and email support@kailee.store. See Returns & After-sales.

Pickup

Local pickup is not an active checkout option. Any pickup or visit must be arranged in advance.